Privacy Policy

This Privacy Policy outlines the type of personal information that we collect and how we use, share, and protect that information when you:

Visit our website at https://fedhatrac.com, or any website of ours that links to this Privacy Policy
Download and use the FedhaTrac Application or any other application of ours that links to this Privacy Policy
Engage with us in other related ways ― including any sales, marketing, or events

Collectively referred to as “our Services”

By using our Services, you consent to the practices described in this policy. Questions or concerns? Reading this Privacy Policy will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at info@fedhatrac.com.

Information We Collect

With regard to using our Services, we collect various types of information when you apply for or use our products or services; open an account(s) with us; subscribe to our services or publications; request marketing information to be sent to you; enter a competition, promotion or survey; or give us feedback or contact us and pay using our services to provide our services effectively.

Such information we collect includes:

Personal Information: We may collect your name, email, phone number, and other contact details to identify you and communicate with you.
Transaction Data: To help you track your financial spending, we may collect transaction data from our trusted second-party providers, such as account balances and transaction history.
Technical information: Including the Internet protocol (IP) address used to connect your computer or mobile phone to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive technical data about you if you visit other websites employing our cookies.
Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page and any phone number used to call our customer service number.

Do We Process Any Sensitive Personal Information?

We do not process sensitive personal information. / We may process sensitive personal information when necessary with your consent or as otherwise permitted by applicable law.

Do We Receive Any Information from Third Parties?

In order to enhance our ability to provide relevant marketing, offers, and services to you and update our records, we may receive information from public databases, marketing partners, social media platforms, mobile money platforms, bank platforms and other outside sources who provide it to us.

We will receive Personal Data about you from various third parties to whom you have consented and public sources including but not limited to: companies registry, lands registry and other government registries; service providers we interact or integrate with now or in future; Integrated Personal Registration Systems, Kenya Revenue Authority and the National Transport and Safety Authority database.

We may collect information about you from other publicly accessible sources not listed above. We may also collect information about you from trusted partners, not listed above, who provide us with information about potential customers of our products and services;

We may collect your information from third party service providers including but not limited to Credit Reference Bureaus

We receive your Personal Data from third parties, where you purchase any of our products or services through such third parties; and

We collect Personal Data that you manifestly choose to make public, including via social media (e.g., we may collect information from your social media profile(s), to the extent that you choose to make your profile publicly visible.

Our Website may include links to third-party websites, plug-ins, cookies and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites or influence the data collected and are not responsible for their privacy policies. When you leave our Website, we encourage you to read the privacy policy of every website you visit and understand your rights therein.

It is important that the Personal Data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

How We Use Your Information

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

To facilitate account creation and authentication and otherwise manage user accounts: We may process your information so you can create and log in to your account, as well as keep your account in working order.
To deliver and facilitate delivery of services to the user: We may process your information to provide you with the requested service.
To respond to user inquiries/offer support to users: We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
To send administrative information to you: We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
To fulfill and manage your financial management requests: We may process your information to provide the services you request, such as tracking your financial transactions, send you transaction updates and notifications and to keep you informed about your financial activities.
To request feedback: We may process your information when necessary to request feedback and to contact you about your use of our Services.
To send you marketing and promotional communications: We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time. For more information, see our Data Protection
To deliver targeted advertising to you: We may process your information to develop and display personalized content and advertising tailored to your interests, insights, recommendations, location, and more. For more information see our Cookie Policy <
To protect our Services: We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
To identify usage trends: We may process information about how you use our Services to better understand how they are being used so we can improve them.
To determine the effectiveness of our marketing and promotional campaigns: We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.
To save or protect an individual's vital interest: We may process your information when provide the services you request, such as tracking your financial transactions.

Data Security

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process, including encryption, access controls, and regular security audits. For more information on our security practices, please refer to our Security Policy.

However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

Do We Make Updates to This Policy?

We may update this privacy Policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy Policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your data, please don't hesitate to contact us. We are committed to ensuring your data is handled with care and in compliance with applicable laws and regulations.